Job Description:-

Security Officer

You will be responsible for implementation of security policy and procedures laid down by the Company. To ensure a safe environment for the hotel staff and guests and protect the assets of the hotel.

Mission:

To secure

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure good working atmosphere and environment

KEY ROLES & RESPONSIBILITIES

• - To establish chain of command and responsibility, the Security Officer shall be held directly responsible to the Shift Duty Security Supervisor, Assistant - -- Operations Manager, Security Manager.
• - Perform duties according to the Duty Roster prepared by the Director of Security or in his absence, the Assistant Director of Security. The Security Officer may be deployed at any of the following Duty Posts as enumerated thereafter:
  • - Security Control Room Duty;
  • - Lobby Duty;
  • - Loading Bay;
  • - Patrolling or Observation Duty;
  • - Back of House;
  • - VIP Parking;
  • - Or at any position where operations in Security field will benefit.
• - When on duty, the Security Officer shall adopt the “Service Oriented” approach in discharging of its duties in order to functions harmoniously with the concept of the Hotel as a place of hospitality
  • - To exercise flexibility to maintain a balance between effectiveness and unconstructiveness;
  • - To promote the “gentlemen” rather the “officer” image for the security service;
  • - To act for and on behalf of the Hotelkeeper on security matters;
  • - To protect the safety of guests, staff, their properties and those belonging to the Hotel;
  • - Assisting other Department in rendering services to the customers so as to maintain or enhance the services provided other than his primary security duties;
  • - To act as a host of the hotel by personally welcoming arriving guests and bidding farewell to departing guests;
  • - To greet guests and offer assistance;
  • - To lead guests whenever possible if they are uncertain of the location within the Hotel premises.

PERSONAL ATTRIBUTES

• Good communication skills both verbal and written.
• Must be able to maintain confidentiality at all times.
• Understanding and ability to work in a multicultural environment.

EXPERIENCE

• Minimum 2 – 3 years experience in a similar role is desirable in a star hotel.